OneClickChat Benefits
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Canned Answers
You can pre-define canned answers to send to your visitors with just one mouse click!
More, the chat messages can contain links, images and any other standard HTML tags.
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Multilanguage Settings
You can define multiple configurations for your chat buttons and chat window!
Plus, you can dynamically select a configuration based on country, language or any other criteria.
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Customizable Buttons
You can customize the chat buttons to match your web site by using your own images!
More, you can configure the chat buttons to direct the calls to specific operators or group of operators.
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OneClickChat Overview
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OneClickChat offers
a complete online sales and customer service solution
for e-commerce web sites, helping organizations
to increase their revenue and improve the productivity
of the sales and customer service teams. Using
OneClickChat, organizations can communicate live with
their web site visitors at the right time, converting
them into loyal customers and building strong,
long-lasting customer relationships.
Increase Your Sales
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- Increase your online revenues by chatting
with your web site visitors and converting them
to loyal customers;
- Increase your order sizes by helping your
customers find the items they want and cross-selling
related products;
- Reduce shopping cart abandonment by
engaging your customers right at the point of purchase;
- Increase your customers loyalty and confidence
by showing them that a live operator is just
a click away;
- Get the most of your online marketing and turn your
website into a powerfull sales force by better understanding of
your customer's needs.
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Improve Your Support
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- Increase your customers satisfaction and loyalty by offering
shorter waiting times and immediate answers
to their questions;
- Decrease your personnel cost by using less
operators that can easily handle multiple customers
at the same time;
- Reduce the time required to solve support tickets
by accessing the chats, visits and history of each return customer.
- Increase your efficiency by automatically directing
your customers to dedicated support teams for different topics;
- Decrease your phone bill, especially if you
are using an 800 number, by using the internet
to communicate with your customers
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