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Quick Tutorial
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This page contains answers to common
questions handled by the support team, along with some
hints and tips that we have found helping our customers
to start using OneClickChat:
How do I put the
OneClickChat chat button on my web site?
How can I customize
the image for the OneClickChat chat button?
How can I customize
the OneClickChat chat button to call a specific operator?
How do I change the
OneClickChat chat button image from unavailable to available?
How do I add the chat
button to the body of an HTML email?
How do I add multiple
operators for my web site?
How can I view all the
visitors on my web site using OneClickChat?
How can the web site
operators initiate chats with the visitors using OneClickChat?
How can I send an image
in a chat?
How can I send a link
in a chat?
How can I send HTML
formatted text in a chat?
How do I put the OneClickChat
chat button on my web site?
The OneClickChat chat button HTML code must be added to each
page of your web site where a chat button is desired.
This OneClickChat chat button HTML code can be generated from
your OneClickChat account by clicking the Generate
HTML tags link on the left navigation
bar. Just copy the content of the chat button tag
box into each page where you want a chat button to be
displayed.
How can I customize
the image for the OneClickChat chat button?
You can use the default OneClickChat chat button images, or you
might choose to use your own images. To use your own images,
you need to put the image files (Gif or Jpeg) on your
web server in a public folder, and then enter that image
URL's in the Customize buttons
web page of your OneClickChat account. You need at least two
images, one to be displayed when at least one web site
operator is available, and the other to be displayed when
no operator is online or all of them are busy.
How can I customize
the OneClickChat chat button to call a specific operator?
The default OneClickChat chat button generated by clicking the
Generate
HTML tags link in your OneClickChat account will
let the OneClickChat server decide on the best available operator
to be assigned to a new chat request (however, the operator
of a chat can redirect the visitor to a different operator
at any time). If you need the chat requests generated
in specific pages to be directed always to a specific
operator, you must choose the desired operator in the
Operator compo box from the Generate
HTML tags page and press the Refresh
button.
How do I change the
OneClickChat chat button image from unavailable to available?
This happens automatically when at least one web site
operator is logged in the OneClickChat system. If there is at
least one web site operator logged in and his status is
Available and he is not participating in more
than the maximum number of allowed chats (customizable
for each operator), the OneClickChat chat button will display
the available image; otherwise, the unavailable image
will be displayed.
How do I add the chat
button to the body of an HTML email?
You can insert the OneClickChat chat button code in any HTML
email, and even in the email signature. This can be very
helpful for your customers, so they can contact the web
site operators as soon as they receive an email. Please
see the previous question to find out how you can customize
the OneClickChat chat button to call a specific operator or the
best available operator.
How do I add multiple
operators for my web site?
Multiple operators can be added from the main page
Account Summary of your OneClickChat
account. Just press the Add
Operator link to add a new web site
operator, or for each existing operator press the corresponding
Edit link
to edit his information, or the Delete
link to remove the operator.
With multiple operators setup, the OneClickChat server will
assign the best available operator (involved in less
active chats) to a new chat request. Each operator can
see what other operators are online and can redirect
any of his chats to a different operator at any time,
if required.
The number of web site operators that can be created
is limited by your billing options. You can request
a different number of operator accounts at any time,
using the Update Account
link from your OneClickChat account.
How can I view all the
visitors on my web site using OneClickChat?
You just need to insert the OneClickChat monitor tag in some
or all of your web site pages, and you will be able
to see in real-time the visitors that are currently
viewing those pages. This OneClickChat monitor tag HTML code
can be generated from your OneClickChat account by clicking
the Generate
HTML tags link on the right navigation
bar. Just copy the content of the page monitor tag
box into each page where you want to be able to view
the visitors (and initiate chats with them).
How can the web site
operators initiate chats with the visitors using OneClickChat?
You can send an invitation to chat to any of the web
site visitors that are viewing the web site pages containing
the OneClickChat monitor tag (see the previous question) by
selecting the visitor in the OneClickChat . However, the visitors
can choose to ignore this invitation to chat, and also
some popup blockers might interfere with this feature.
How can I send an
image in a chat?
To send an image to the web site visitor, you must press
the Image button on the chat window toolbar,
type the URL of the image you want to send in the Enter
URL dialog box and then press the Ok button. Currently,
images can only be sent as URLs, requiring the image
links to be accessible from web browsers.
How can I send a link
in a chat?
To send a link to the web site visitor, you must press
the Link button on the chat window toolbar,
type or paste the URL of the link you want to send in
the Enter URL dialog box and then press the
Ok button.
How can I send HTML
formatted text in a chat?
To send HTML formatted text to the web site visitor,
you can type or paste HTMl code directly in the Send
text box in the chat window and then press the Send
button. The HTML will be rendered in the visitors chat
applet.
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The OneClickChat Advantage
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OneClickChat Is Free
OneClickChat Personal is absolutely free for both personal and business users!
No setup fee, no contract, no monthly fee, and no credit card required!
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3 Operator Accounts
Both OneClickChat Personal and Professional include 3 operator accounts at no extra charge!
More, you can customize the chat buttons to direct the calls to specific operators or group of operators.
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Customizable Windows
All the texts, images and colors in the chat window can be customized to match your web site!
Plus, even the OneClickChat Personal chat window does not contain any ads!
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OneClickChat Benefits
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Canned Answers
You can pre-define canned answers to send to your visitors with just one mouse click!
More, the chat messages can contain links, images and any other standard HTML tags.
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Multilanguage Settings
You can define multiple configurations for your chat buttons and chat window!
Plus, you can dynamically select a configuration based on country, language or any other criteria.
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Customizable Buttons
You can customize the chat buttons to match your web site by using your own images!
More, you can configure the chat buttons to direct the calls to specific operators or group of operators.
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